SHIPPING & RETURNS
Shipping & Delivery
Product will be shipped within 48 hours of the order placed and will be delivered in 7-10 working days if the product is ready or might take 10-15 working days in case of unavailability. We do not have international shipping facility as of yet. Rs. 100 would be added to your shipment If the order value is below Rs. 2500. Cash on delivery option is not available right now.
Order Cancellation By JORU
Please note that there may be certain orders that we are unable to accept/fulfill and must cancel. We reserve the right at our sole discretion to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verification or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after you have been charged the said amount will be reversed back in your account. The customer agrees not to dispute the decision made by JORU and accept JORU's decision regarding the cancellation.
Order Cancellation By Customer
If unfortunately you have to cancel an order, please do so within 24 hours of placing the order by contacting us at query@joru.com If you cancel your order within 24 hours of placing the order , we will refund the full amount. If you cancel your order after your product has been dispatched, it will automatically fall under return and exchange policy category. The customer agrees not to dispute the decision made by JORU and accept The JORU's decision regarding the cancellation.
Return and Exchange Policy
Making a purchase indicates that you have acknowledged, understood, and agree to adhere to the following terms and conditions. We are committed to make your shopping experience as fuss-free and enjoyable as much as possible! Please read through the following terms & conditions prior to making a purchase.: 1.) Return and exchange is applicable to all the products purchased at JORU within 7 days of delivery of the product. 2.) Return and exchange is not acceptable after 7 days of the product delivery. 3.) Any product that need to be exchanged or returned should be sent back to us within 7 days of product delivery .We do not provide reverse pick ups so the parcel has to be couriered back by customer . 4.) The garment should be unused, unwashed and should not have any stains on it. Also the garment should be properly folded and packed. Else we will not be able to initiate the exchange or return for that product. 5.) Please do put in the note and the shipment copy/bill copy which is there on the parcel. Kindly send the bill copy with the product sent for exchange. 6.) For any return and exchange of product a courier charges of Rs. 100 would be added to your shipment If the order value is below Rs. 2500. 7.) Upon receiving the garment and required quality inspection , you will receive an email with the voucher code or the amount will reflect into your JORU account, which can be redeemed/used while placing the new order . 8.) If a product is wrongly delivered to you, please send it back to us as we do not have reverse pick up facility, we will refund your courier charges. 10.) Please mention your name, address, number, email and order id on the parcel along with the size needed. 11.)We strictly do not refund the amount in case of return of product,customer will receive a credit note in their account which can be utilized for future purchase and the validity of amount is unlimited. 12.) All the sale & discounted purchases at the site is non exchangeable.